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INTRODUCTION

ALPACA PRODUCTS INTERNATIONAL (APISCRL) is proud to be able to work with skilled craftsmen and provide them the opportunity to offer the Alpaca wool and fur products to international market and consequently help them to sustain a regular income to their families. ALPACA PRODUCTS INTERNATIONAL (apiscrl) is a company that respects the skills and work of the craftsmen.
When you buy an Alpaca PRODUCTS in ALPACA PRODUCTS INTERNATIONAL (APISCRL), you should know that you are directly helping to craftsmen to provide them employment and income to their families. You can be sure that you will be considered as a valued customer and you will be attended with integrity, honesty and willingness to provide you a special service.

TYPE OF SALES:

We offer 2 kinds of sales:
1. Credit card: We accept Visa, Master Card, Discover and American Express cards; credit card payments are handled through PAYPAL 100% secure site. Also, we accept www.ikobo.com; you should be registered in ikobo by entering your information, you will have to associate a credit card and then make the transference to my account: eilert.tapia@gmail.com
2. Wholesales: This type of order usually involves a minimum ordered of USD 500. The time required for the hand making of the order will vary according to the quantities ordered. Air door to door delivery or through Air Cargo.

PAYMENTS TERMS:

Credit card: We accept Visa, Master Card, Discover and American Express cards; credit card payments are handled through PAYPAL 100% secure site or ikobo.
For wholesale order we accept credit card and wire transfer to our bank account. Here are our bank details:
BANCO DE CREDITO DEL PERU
SWIFT CODE: BCPLPEPL
NUMBER ACCOUNT: 193-11748803-1-76
NAME ACCOUNT: EILERT TAPIA BELLIDO
All wire transfer must be in our terms.
All our prices are FOB Lima and in USD (American Dollars).

Orders can be canceled within 24 hours. If you want to cancel an order, please contact us by email: apiscrl@hotmail.com or call us: 00 (511) 780-6791.

PACKING & SHIPPING OF ORDERS

ALPACA PRODUCTS INTERNATIONAL (APISCRL) always delivers the alpaca teddy bears in perfect conditions and where the client ask for. That is the reason we have an e-commerce account with FedEx, Serpost or with anyother forwarder company that may be required by the client, so all our orders are packed and shipped directly from the city of Lima, Peru, to the world.
Credit Card and/or Wholesales orders are shipped by Air door to door or by Air door to nearest airport, previous coordination with the client. Generally the delivery time is about 5-7 days after hand making the order and the time of delay is exclusively responsibility of the courier compay or forwarder.
All the orders contain the complete information of the loading and products: however depending on the country, import duties could be applied; so please check with your nearest FedEx or Forwarder company office if importation of Alpaca Teddy Bears is duty free or not in your country. The Client must bear any importation duties that might be applicable according to the destination country.
Once the Order has been shipped, ALPACA PRODUCTS INTERNATIONAL (APISCRL) automatically sends an email confirming the date it was shipped, with a Fedex, Serpost or Air guide tracking number, allowing customer to monitor the status of the order.

CUSTOMER RELATIONSHIP

ALPACA PRODUCTS INTERNATIONAL (APISCRL) seeks a long term relationship with all its Customers. To achieve that, we ensure that all our Customers are 100% satisfied, by constantly improving the quality of our service, and by delivering high quality Alpaca teddy bears in perfec conditions, and in time.

CHANCE POLICIES

At ALPACA PRODUCTS INTERNATIONAL (APISCRL) we want you to be completely satisfied with every single one of your purchases. If the Alpaca products arrives to you damaged or in incorrect conditions, immediately advise us and we will send you another Alpaca products in perfect conditions. All costs of this shipment will be assumed by ALPACA PRODUCTS INTERNATIONAL (APISCRL).
The first Alpaca products should be return to us through FedEx courier and we tell you the number of our account. It is strongly recommended that you insure the package, as you will be the responsible that all the returned product arrives in their original conditions.

ALPACA PRODUCTS INTERNATIONAL (APISCRL) 100% GUARANTEED PRIVACY POLICY

ALPACA PRODUCTS INTERNATIONAL (APISCRL) does not have access to any of your Credit Card confidential information. Our credit card payments are handled through PAYPAL 100% secure site or by ikobo.
About your personal contact information, ALPACA PRODUCTS INTERNATIONAL (APISCRL) wholeheartedly respects your privacy and thus will never release any personal information to any third person.

PAYPAL 100% GUARANTEED PRIVACY POLICY
Please refer to the following link: Paypal Statement

LARGE ORDERS POLICIES

Quotation Request: You must first create your Quotation Request through our wholesale form page in Wholesale section; enter your email address and password and click in wholesale form. You can create a new wholesale order. When you finish to fill all, then click in Send Quotation Request button. If you modify or cancel, please send us an email to: apiscrl@hotmail.com. Please remember that you need a minimum total ordered quantity of USD 500.

PAYMENTS WHEN BUY ALPACA TEDDY BEARS:

- Orders with a total LESS than US$ 5,000: Payments in advance 100% by wire transfer, once done the wire transfer you could send to us the bank voucher by email to: apiscrl@hotmail.com, PAYPAL or IKOBO.
- Orders with a total GREATER than US$ 5,000: Payments are 70% in advance 30% when the order has been shipped (documents), or through Letters of Credit.
Here are our bank details:
BANCO DE CREDITO DEL PERU
SWIFT CODE: BCPLPEPL
NUMBER ACCOUNT: 193-11748803-1-76
NAME ACCOUNT: EILERT TAPIA BELLIDO
All wire transfer must be in our terms.
Dispatch and reception of Order: Once the order has been dispatched by FedeEx, Serpost or any other Forwarder company, ALPACA PRODUCTS INTERNATIONAL (APISCRL) will confirm to you that the order is on its way, and you can tracking the air guide number will also be provided, so that the buyer can monitor at all time the status of the order.
Last Updated: 10 Oct 2007 18:41:06 PDT home  |  about  |  terms  |  contact
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